Number of position : 1
Key Responsibilities:
- Handle complex customer issues (refund disputes, delayed shipments, escalations)
- Manage multiple communication channels (chat and email).
- Take ownership of customer satisfaction and resolution timelines.
- Analyze customer feedback and identify improvement areas.
- Coordinate with logistics, tech, and operations teams.
- Ensure SLA (Service Level Agreement) and quality standards are met.
Basic Skills:
- Strong communication and conflict resolution skills.
- Experience with CRM tools (Zendesk, Freshdesk, etc.).
- Ability to handle high-volume queries and pressure.
- Problem-solving mindset with decision-making ability.
- Knowledge of order lifecycle (payment, shipping, delivery, returns).
- Experience with international customers.
Technical Skills:
- CRM software handling.
- Order management systems.
- Basic reporting (Excel/Google Sheets)
Expirience:
- 1–5+ years in customer service (preferably in eCommerce/retail).
- Freshers can apply too.
Education: Bachelor’s degree preferred, and Excellence in the English language.
Timings: The position involves rotational shifts as per UK timings (day or night), with one weekly day off and a limited number of holidays.
Package: ₹2.6 - ₹3.6 LPA
Location: Ahmedabad